Action Jobs in Sussex, NB

About Us :

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Summary of Position

The Case Manager is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and / or related symptoms. The Case Manager will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.

Essential Duties and Responsibilities

• Provide the best patient care for individuals via both video and phone interactions
• Assess patients’ mental health concerns and perform counselling
• Support our Mental Health Care and Employee & Family Assistance Programs
• Serve as the case manager for members during their Mental Health program participation,ensuring the highest possible member experience and proactive communication on case
• progression and next steps.
• Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho-
• social model.
• Contribute to completing outcome measures and assessment questionnaires such as assessment
• inventories / tests as directed by psychology and psychiatry experts on Teladoc’s team.
• Facilitate expedited procurement of member medical records.
• Schedule treatment action plan report discussions between members and Teladoc clinicians.
• Assist members to implement treatment, identifying best path to care as recommended in expert action plan report.
• Provide technical and case support to Teladoc clinicians.
• Meet defined service level standards for case progression, overall quality, and member satisfaction.
• Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA).
• Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written)
• Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth
• topics, such as how the Mental Health program works.
• Assist in building the company’s network of quality mental health community resources and partners.
• Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics.
• Perform other duties, as directed. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Expected for Position

Required license or credentials needed :